CL
Cheryl L

1 reviews | Active since Nov 2015

06 Nov 2015, 14:50

Worse Services Ever

In 2013,After a month of having my contract I went to Zone fitness to cancel my contract because I got transfer to PTA. I found out that the nearest Zone fitness was 1 hour away from where I lived and worked. The staff was not helpful at all.My colleague who is white, got out of hers without any issues after 2months of having it. I couldn't pay after losing my job. I was handed over to the lawyers. The interest was ridiculous and I started paying r200 a month just to gt them to stop calling.The total just got bigger even thought I paid. They are money hungry and do not care about the customer! Signing with them is like a never ending prison sentence. Other Gyms look after their people and when you want to leave they let you without milking you dry.I can't work because of health issues and they call 3 times a day. I suffer from anxiety and depression and this is not helping. I'm close to a break down! How do I get out of this as I don't have any money???

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Replies (1)
Zone Fitness
Zone Fitness's reply06 Nov 2015, 15:30
Official
Hello cheryllotriet,

Firstly I would like to apologize for the unpleasant experience you have had in dealing with our clubs, and would like to thank you for bringing this matter to our attention.

I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and have sent email correspondence accordingly.

I will be logging your complaint to the Operations Manager of the Club, and copying in our National Debtor Manager to assist if she can.

Someone should be in contact as soon as possible to assist.

Kind Regards
Stephen
Zone Fitness Clubs