JK
Jeanne-Marie Klopper

1 reviews | Active since Jun 2015

26 Dec 2015, 02:28

Who actually manages Zone Fitness? Head Office?

I searched online for Head Office tel/email address to sort this out but found nothing....<br> <br> In July 2015 I went to Zone Fitness Rondebosch as I knew I was behind in my membership fees and I wanted to pay the outstanding amount so that I could go back to the gym. The lady who helped me scribbled an amount on a piece of paper and handed me a slip of paper with banking details on. I asked her to please give me an invoice but she said they didn't do that. I asked to speak to the manager but she was out. She said the manager would contact me. I phoned and went into the club on numerous occasions. On 30 July 2015 I emailed the manager, Tracey. When I went in and phoned I was told the invoice would be sent. When I emailed I got NO response so I phoned to follow up and she said she would email it to me. I phoned numerous times since but still nothing.<br> <br> On Mon 21 Dec 2015 I went into the branch in person. The lady said to me that my membership has been cancelled due to non-payment and it has been handed over to the attorneys - the amount has also been 'bumped up' as she put it...the outstanding amount is now well over R2000! And once again, \The Manager is not available at the moment"."""

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Replies (1)
Zone Fitness
Zone Fitness's reply28 Dec 2015, 08:11
Official
Hello JMK1981,

Thank you for making us aware of the issues with your membership account.

I would like to apologise for the service you received and we will investigate the matter. The club manager will be in contact with you shortly to assist with more information on your membership.

Best regards
Santie
Zone Fitness Clubs