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shakirah van der berg

1 reviews | Active since Jun 2014

17 Oct 2015, 12:12

Water issues

As of late the Zone Fitness at Promenade has run out of hot water. <br> <br> Staff advised that this is due to Management at Promenade mall is complaining about the gyms water usage. <br> <br> Firstly, this is not our problem. Members pays monthly fees to make use of all facilities the gym has to offer. <br> <br> Fix the situation or you will be losing alot of members. I would rather pay a contract break fee than, be inconvenienced by your gyms lack of rescources.

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Replies (1)
Zone Fitness
Zone Fitness's reply19 Oct 2015, 09:15
Official
Hello shakirahvdb,

Firstly I would like to apologize for the unpleasant experience you have had at one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.

I have logged your complaint to the Operations Manager of the club, and someone should be in contact with you as soon as possible to address the situation.

Kind Regards
Stephen
Zone Fitness Clubs