VERY UNHAPPY WITH THE SERVICE OF THE ACCOUNTS DEPARTMENT

LAST YEAR MY HUSBAND AND I TOOK OUT MEMBERSHIP AT ZONE FITNESS IN LENASIA AND WE ASKED THE WHO BOMBARDED US WITH THE PAPERWORK IF WE COULD CANCEL OUR CONTRACT AT ANYTIME AND HE ASSURED US WE COULD. WE DIDNT GET A CHANCE TO LOOK AT THE PAPERWORK AND THE ADVERTISING COMPANY LATER INFORMED US THAT IS HOW THEY ARE MEANT TO DO THINGS. I MOVED AWAY FOR A WHILE AND DID NOT PAY THE ACCOUNT BECAUSE WE DID NOT GO TO THE GYM. I STARTED PAYING THE ARREARS AS WELL AS THE ACCOUNT EVERY SINGLE MONTH EVEN THOUGH WE DO NOT EVEN GO TO THE GYM BECAUSE THEY SAID I COULD NOT CANCEL MY ACCOUNT WITHOUT PAYING R4000 SOME ODD. EVERY MONTH WITHOUT A FAIL THESE PEOPLE SEND ME AN SMS TELLING ME MY ACCOUNT IS IN ARREARS EVEN THOUGH I PAY FAITHFULLY EVERY SINGLE MONTH. I AM SO UNHAPPY THAT I CALL IN EVERY MONTH AND EVERY MONTH THEY TELL ME I AM R380 IN ARREARS EVEN THOUGH I SEND A PROOF OF PAYMENT WHEN I MAKE THE PAYMENT. THESE PEOPLE DONT EVEN SEE THAT I HAVE NEVER BEEN TO THE GYM BUT THEY TAKE MY MONEY EVERY MONTH AND STILL SAY THAT I DO NOT PAY!