Very unhappy customer

I signed a contract with Zonefitness on 21 October 2018 and my Contract end date 21 October 2020.

Zonefitness closed gyms end of March due to Covid, and we were notified that all debit orders would be placed on hold till the gym re-opens. End of Aprils payment went off as per normal which I didn't mind, then end of June they tried to take a payment which I reversed due to the gym being closed, I then called to ask why and they told me I could bring someone with for free for 3 months when the gyms opens, which I feel should be optional due to COVID and many people struggled financially they cant just assume everyone would be in a position to accept this.

No communication with me that August Direct Debit would be going off when the gyms reopned, no direct debit was even attempted, no contact from them for September either nor any attempt for my direct debit, all of a sudden now October I receive a sms saying im in arrears and I will be handed over if I do not pay this amount ASAP, I called the gym yesterday 26 October 2020 after I sent an email on the 15 October asking when my contract is coming to and end and got no reply.

So yesterday I called and was advised my contract is only expiring in January 2021, I'm sorry I don't agree that they can just extend contracts because I did not agree or sign for any extension. The lady who I spoke to Sue Duimpies dropped the line on me...

I will definitely not recommend zonefitness to any friends and family

membership ID ***6