VERY UNHAPPY

how is my account handed over for arrears when i had it cancelled a year ago and they gailed to process the paper work i have an email noting its been cancelled i called and was told send an email with your id number gym membership number and reason for cancellation all done i signed a two year contract which i completed and was put on a month to month contract without my knowledge. and now i owe them money how when i havent used the space in over a year no no **************** *** handle it lenasia process your paperwork ELLEN