UPSET AND FURIOUS CLIENT

My contact expired on the 9th of FEB, i received a SMS in Dec'19 to notify me me about this, and since then i have tried to cancel my membership and i am not getting any joy from them, i went in to the gym in parow after 2 calls - fist caller said i should wait till the 9th, second caller said the same thing and i should come in to the gym, which i did, only to be told they do not have any forms... not once did anyone tell me i had to do the canc. 21days before the 9th, everyone i spoke to said wait till the 9th.. ( i never took down names ) so on the 10th of Feb i sent through a canc. mail and i was again told it would take 2-3 working days, it is the 17th today and i have not received any feed back, i had to make another call.. only to be told they will be deducting R455 this month as i was to late with my CANC-email...