Unprofessional conduct

At the beginning of this month, I went to the gym to change back to my old banking account and somehow the debit did not go through. I went back to inquire and I was told that they tried to debit but it just didn't go through. I was then advised by Siphosethu to pay via EFT, of which I did. When I got to work, I found a message from Tsholano informing me that my account is in arrears. I went back to check again, only to find out that I had to pay R20 more because my debit order didn't go through. Sethu gave me that R20 at reception to make up for the mess she made at the beginning of the year (another incident of which I never reported) . I tried to pay it, then the receptionist told me that I should pay R30 not R20 without any explanation. I was so livid because they gave me the info in piece meals and I was so annoyed. When i told her that I've had it with their poor service and I won't pay that, she gave me attitude, walking like she owns the place and her hands on the waist telling me that \I will not open for you shem". <br> I was also asked why am I changing my banking details again"