MB
Mari B

1 reviews | Active since Oct 2012

30 Jun 2015, 09:00

******** Deductions, No Refund

I had a two-year contract with Zone Fitness, Willowbridge, which was to expire at the end of September 2014.<br> <br> Despite no notice being given as prescribed in the Consumer Protection Act, the contract continued and monies were debited from my account, until I realised same and wrote a letter cancelling the contract in January 2015.<br> <br> Money was however still being deducted and after I continuously contacted Zone Fitness I was able to have the cancellation effected in April 2015. <br> <br> To date I have not received a refund of the ******** debits from my account.

0
Replies (1)
Zone Fitness
Zone Fitness's reply30 Jun 2015, 09:14
Official
Hello Mari Basson,

Thank you for bringing this to our attention, we would like to apologize for any inconvenience caused by the matter, I have logged your complaint to the Operations Manager of the club, someone should be in contact with you regarding this as soon as possible.

Kind Regards
Stephen
Zone Fitness Clubs