MB
Mari B
1 reviews | Active since Oct 2012
30 Jun 2015, 09:00
******** Deductions, No Refund
I had a two-year contract with Zone Fitness, Willowbridge, which was to expire at the end of September 2014.<br> <br> Despite no notice being given as prescribed in the Consumer Protection Act, the contract continued and monies were debited from my account, until I realised same and wrote a letter cancelling the contract in January 2015.<br> <br> Money was however still being deducted and after I continuously contacted Zone Fitness I was able to have the cancellation effected in April 2015. <br> <br> To date I have not received a refund of the ******** debits from my account.
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Replies (1)Zone Fitness's replyOfficial
30 Jun 2015, 09:14Hello Mari Basson,
Thank you for bringing this to our attention, we would like to apologize for any inconvenience caused by the matter, I have logged your complaint to the Operations Manager of the club, someone should be in contact with you regarding this as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Thank you for bringing this to our attention, we would like to apologize for any inconvenience caused by the matter, I have logged your complaint to the Operations Manager of the club, someone should be in contact with you regarding this as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply30 Jun 2015, 09:14
Official
Hello Mari Basson,
Thank you for bringing this to our attention, we would like to apologize for any inconvenience caused by the matter, I have logged your complaint to the Operations Manager of the club, someone should be in contact with you regarding this as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Thank you for bringing this to our attention, we would like to apologize for any inconvenience caused by the matter, I have logged your complaint to the Operations Manager of the club, someone should be in contact with you regarding this as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
