Unhappy service and no feedback

I logged an inquiry and I set up an appointment with Annelize Van Wyk on the 18/02/2015 and I arrived at Bruma on time but instead I was made to wait for another consultant Phanuel for over 30minutes and he did not show up and the meeting did not take place and Annelize informed me she will call me back on the 19th February 2015 at 11:00m but she did not. Instead my account is debited every month for the services I cannot utilise due to relocation and they are not willing to tranafer the membership. It shows lack of humunity and selfishness from the service provider. <br> <br>