Unhappy client

On the 18th September 2020 Ryan of zonefitness Rondebosch fone me to find out if I'm back at the gym, I told him I had the covid ND was still struggling with my breathing so I don't know when I'm going back I told him I have questions regarding the deductions while in lock down he said some lady is gona phone me, by the 5th of October nothing 16october I phone the Rondeboch branch to be told Ryan is no more there ND that his in wynberg but she's gona give him the msg then Sharon Yon foned I said to her that I don't know when I'm cuming back to gym ND wanted to know y they dutifully deducted every month their money where it wasn't my fault that we were in lock down I said to her it's best if I cancel then she asked me y do u Wana cancel we can freeze ur account ND u pay only R87, she asked me for my covid results ND I email it to her now it was the 23october I emailed again to ask f she received my results by the 27 October she only rep**** to my email ND wanted my ID number ND cell I sent it to her on the 28thOctober by the 29 October she msg me to say Trace Lee Britz gona take over the complaint by the 2nd after another deduction of R250 I fone to ask Trace Lee y no 1 has contacted me she couldn't answer any of my questions now 3 November Meagan Snyman emailed me telling me their debit orders for November has already been processed ND they can't freeze it for November ND in December the not allowed to freeze ur account if I want my account freezed it will only happen in January, but I must let them know, zone Fitness is only there to take ur money none of those ladies ND Ryan is fit enough to represent Zone Fitness so people be careful who u join rather buy ur own equipment or join a fitness group but please be careful if u sign a zonefitness contract this is a very bad experience