Unhappy client

Good day,

I'm so sick and tired of ZoneFitness and there Sms's according to my knowledge I did not sign any contract to extend any contracts I dd nor give any permission to extend any contract.

On the 23rd of April it was confirmed that I will only be paying until end of Aug my contract has ended.

It was Zady Van Rooi's responsibity to make a note on my account and canceled it at the end of Aug.

Its been numerous times where I have had problems with ZoneFitness either the people in the accounts department at Bellville branch do not know how to do there work properly

I'm disappointed on how there was no communication when I emailed them thrice and no r response.

Please respond to this mail

Kind Regards Lene Christians *** The mails below as correspondence Hi Zady,

Please advise why am I still getting sms's of arrears according to the correspondences I have informed you the 23rd April that I am only paying until end Aug.

It was your responsibility to ensure that a notice was made on my account for closure.

Regards Lene Christians Sent from my Huawei phone

-------- Original message -------- From: Zady Van Rooi <***> Date: Wed, May 5, 2021, 12:52 To: Lene christians <***> Subject: Re: cancellation of account Good day

Please send proof of payment

Kind regards

Zady Van Rooi Zone Fitness Call Centre Debt Collector

*** ‪***‬

www.zonefitness.co.za

Zady Van Rooi Zone Fitness Call Centre Debt Collector

*** ‪***‬

www.zonefitness.co.za

On Wed, 5 May 2021 at 10:45, Lene christians <***> wrote: > > hi zady, > > please advise why i'm still getting sms's of account not being paid and i have pid my account > > > On Mon, Apr 26, 2021 at 11:29 AM Zady Van Rooi <***> wrote: >> >> Noted with thanks. >> >> >> >> Zady Van Rooi >> Zone Fitness Call Centre >> Debt Collector >> >> *** >> ‪***‬ >> >> www.zonefitness.co.za >> >> >> >> >> Zady Van Rooi >> Zone Fitness Call Centre >> Debt Collector >> >> *** >> ‪***‬ >> >> www.zonefitness.co.za >> >> >> >> On Mon, 26 Apr 2021 at 11:04, Lene christians <***> wrote: >> > >> > hi, >> > >> > just note i have stopped the debit order and will be paying EFT R225 until end August >> > >> > On Mon, Apr 26, 2021 at 10:45 AM Zady Van Rooi <***> wrote: >> >> >> >> Good day >> >> >> >> >> >> Our banking details are as follows >> >> >> >> >> >> Zone Fitness Bellville >> >> >> >> FNB Bank >> >> >> >> Acc No: ‪***‬ >> >> >> >> Branch Code:210655 >> >> >> >> Branch Name: Willowbridge >> >> >> >> >> >> Please use ID number or full name and surname as the reference >> >> >> >> >> >> Kind regards >> >> >> >> >> >> >> >> >> >> Zady Van Rooi >> >> Zone Fitness Call Centre >> >> Debt Collector >> >> >> >> *** >> >> ‪***‬ >> >> >> >> www.zonefitness.co.za >> >> >> >> >> >> >> >> >> >> Zady Van Rooi >> >> Zone Fitness Call Centre >> >> Debt Collector >> >> >> >> *** >> >> ‪***‬ >> >> >> >> www.zonefitness.co.za >> >> >> >> >> >> >> >> On Mon, 26 Apr 2021 at 10:23, Lene christians <***> wrote: >> >> > >> >> > hi, >> >> > >> >> > kindly send banking details so that i can do payment >> >> > >> >> > On Thu, Apr 22, 2021 at 11:35 AM Zady Van Rooi <***> wrote: >> >> >> >> >> >> Hi Lene >> >> >> >> >> >> Thank you for your email >> >> >> >> >> >> Regards >> >> >> >> >> >> >> >> >> >> >> >> Zady Van Rooi >> >> >> Zone Fitness Call Centre >> >> >> Debt Collector >> >> >> >> >> >> *** >> >> >> ‪***‬ >> >> >> >> >> >> www.zonefitness.co.za >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> Zady Van Rooi >> >> >> Zone Fitness Call Centre >> >> >> Debt Collector >> >> >> >> >> >> *** >> >> >> ‪***‬ >> >> >> >> >> >> www.zonefitness.co.za >> >> >> >> >> >> >> >> >> >> >> >> On Thu, 22 Apr 2021 at 11:27, Lene christians <***> wrote: >> >> >> > >> >> >> > Unfortunately i would not be able to pay that as i do not have that kind of money, >> >> >> > >> >> >> > i have stopped the debit order >> >> >> > >> >> >> > And will be paying cash r225 until end Aug >> >> >> > >> >> >> > As you guys are costing me money and on my side everything is up to date, >> >> >> > >> >> >> > I do not feel the need that a debit is needed, >> >> >> > >> >> >> > >> >> >> > >> >> >> > Just send the bank details for eft of r225 until end Aug. >> >> >> > >> >> >> > >> >> >> > On Thu, Apr 22, 2021 at 9:56 AM Zady Van Rooi <***> wrote: >> >> >> >> >> >> >> >> Good day, Lene >> >> >> >> >> >> >> >> I have received your cancellation request and will be assisting you with everything. >> >> >> >> >> >> >> >> Please note that you have 6 months remaining at R225 per month and immediate cancellation will require a cancellation fee to be paid, the amount will be R810 plus the R255 outstanding on your account that needs to be paid by the 20th of May, and proof of payment sent on to me, >> >> >> >> >> >> >> >> alternatively, we can load an end of term cancellation. Which option would be more suitable for you? >> >> >> >> >> >> >> >> Please note a debit order will still run end of April >> >> >> >> >> >> >> >> Cancellation fees can be paid into the Zone Fitness Bank account. >> >> >> >> >> >> >> >> Debit Order >> >> >> >> Start Date2019 >> >> >> >> Membership Type:Club >> >> >> >> Duration:24 >> >> >> >> # of Members Cancelling1 >> >> >> >> # of installments18 >> >> >> >> Monthly amount:R225.00 >> >> >> >> Reverse Discount Due:R1,800.00 >> >> >> >> 10% Cancellation FeeR135.00 >> >> >> >> Total Cancellation Fee:R1,935.00 >> >> >> >> Additional Discount:R1,125.00 >> >> >> >> Cancellation Fee:R810.00 >> >> >> >> Arrears:R255.00 >> >> >> >> Final DueR1,065.00 >> >> >> >> >> >> >> >> Zady Van Rooi >> >> >> >> Zone Fitness Call Centre >> >> >> >> Debt Collector >> >> >> >> >> >> >> >> *** >> >> >> >> ‪***‬ >> >> >> >> >> >> >> >> www.zonefitness.co.za >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> Zady Van Rooi >> >> >> >> Zone Fitness Call Centre >> >> >> >> Debt Collector >> >> >> >> >> >> >> >> *** >> >> >> >> ‪***‬ >> >> >> >> >> >> >> >> www.zonefitness.co.za >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> On Wed, 21 Apr 2021 at 17:43, Lene christians <***> wrote: >> >> >> >>> >> >> >> >>> Good day, >> >> >> >>> >> >> >> >>> Please note i have put a stop order on the debit order, all the time that you have been debiting the bank has been charging me R110 for this, >> >> >> >>> >> >> >> >>> Please cancel my account. I'm not paying any further. I want this to be cancelled >> >> >> >>> If not cancelled i would have to consult my lawyers as this is your fault as zonefitness you are costing me R330 for debiting every month extra as all my accounts were paid. >> >> >> >>> as you have been debiting, why not pick up the phone and contact me i do not get paid during the month >> >> >> >>> just send me the form and cancel the membership >> >> >> >>> >> >> >> >>> i can't afford this account anymore please cancel my contract