Unfair Debit Practice and Poor Customer Service

I'm writing to express my frustration with ZoneFitness's debit practices and the appalling customer service I received from Sharon Yon, a debt collector at the Wynberg branch.

The Issue I paid my gym membership upfront before the month-end, but ZoneFitness still debited my account in the first week of May, resulting in an extra fee being charged. When I presented all the proof of payment to Sharon Yon from Wynberg she responded unprofessionally and informed me that I'm liable for the R30 fee because they couldn't debit my account.

Contractual Disagreement According to my contract, my debit order is supposed to be deducted on the last day of the month. However, ZoneFitness is demanding that I pay for the gym membership at the beginning of the month. This discrepancy has caused unnecessary stress and financial burden.

Request for Resolution I'm requesting to speak with someone directly from Head Office to resolve this issue. I believe it's essential to have a clear understanding of the debit practices and to ensure that customers are not unfairly charged.

Rating Based on my experience, I would give ZoneFitness a low rating. The poor customer service and unfair debit practices have left a sour taste in my mouth.

Advice to ZoneFitness - Review and clarify debit practices to avoid confusing customers. - Train customer service staff to handle issues professionally and empathetically. - Ensure that customers are not unfairly charged due to internal process issues.