Uncaring Sales Manager

<p>My membership was coming to an end and i requested my contract to be terminated in the time period specified by Zone Fitness' cancellation clause.</p> <p> </p> <p>I first went to the branch as specified, but was told that i could just email my request for cancellation - which i then did.</p> <p> </p> <p>I did not receive a response for about a month, after which i sent a follow up email. When i did get a reply i was told my request for cancellation would be processed. I then requested confirmation of when my last debit would be - again no reply. A debit ran after my contract was supposed to have been cancelled, but because i did not leave any money in my account zone fitness debited my account thrice, resulting in 3 failed debits bank charges amounting to R115 each time.</p> <p> </p> <p>After numerous complaints to the sales manager i finally received a reply saying that my fee would be refunded. I once again emailed him to say that i was not happy because my bank charges was almost double my membership fee. I requested his supervisors details in order to escalate the issue but again received no reply. I have not yet received my refund (the debit went off on November 1st).</p>