HB
Hendrik B

1 reviews | Active since Apr 2015

14 Apr 2015, 12:37

Unbelievable

Unbelievable !!!!! I went to gym last night and they wouldn't let me in cause i didn't have my card.. i tried giving them my id number and they just ignored me and helped other customers.. I have been a member at zone fitness for almost 4 years, i have had a lot of complains about the management and staff attitude at the specific branch (Brackenfell).. This is THE MOST RIDICULES thing i have ever heard in my life.. <br> <br> no one will be allowed to enter if you forgot your card at home or lost it, never mind if you pay to be there each month.<br> <br> i hope that someone can come back to me cause this will lead to more and more complains and loss of customers.<br> <br> as a matter of fact, nowhere in my contract it states that i will not be allowed if i dont have my membership card on me.<br> <br>

0
Replies (1)
Zone Fitness
Zone Fitness's reply14 Apr 2015, 12:53
Official
Hello Boeta.burger,

Thank you for bringing the matter to our attention

The Operations manager will be in contact with you soon to assist. We do apologies for any inconvenience caused.

Kind Regards
Ilse
Zone Fitness Clubs