1 reviews | Active since Oct 2010
Unauthorised Debits
In December 2013 i took out a 24 month contract with ZONEFITNESS Lenasia club, the last debit was supposed to be on the 31 December 2015 however they are still debit and its 3 debit a month and the amount changed from R130.00 to R160.00 I keep going to the club, I keep calling and nobody can assist almost 3 months later really ? ? what kind of service it this ?? this is my money my account with consistent debit orders affect my credit status I need ,no I want this sorted out I don't want anything to do with ZONEFITNESS , staff members are rude and management very unprofessional all the staff do is take my number and tell me they 'll call which never happens .Manage who is LEE-ROY is never available to assist his very unprofessional rude staff members who are quick to harass you at the mall to take up a contract now they can't or refuse to cancel .
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
I attempted to contact you telephonically, but it seems the number provided does not work, and I have sent email correspondence accordingly.
I have logged your complaint to the Operations Manager of the club, as well as our National Debtor Manager, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
I attempted to contact you telephonically, but it seems the number provided does not work, and I have sent email correspondence accordingly.
I have logged your complaint to the Operations Manager of the club, as well as our National Debtor Manager, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
