1 reviews | Active since May 2014
TRYING TO CANCEL CONTRACT AFTER VARIOUS BAD EXP
Well myself and my friend took out an 2 year contract at Zone Fitness Cape Quarter. We were told we could attend any Zone Fitness. <br> <br> 1st issue: We had to wait quite a few weeks before we even got our access cards!<br> <br> 2nd Issue: After about a year I tried accessing another Zone Fitness and was told that I am not on their system and that I don't have an open contract. Obviously I was fuming because it is humiliating!!! <br> <br> 3rd issue: So then we decided to transfer our contracts to the Sable Square branch. What a process!!!<br> <br> 4th issue: I logged a complaint with them regarding all of the above and also stating that I feel like cancelling. I got a response and was said to try it and give them feedback. After going there and thinking this over I decided to let the guy know that I am still unhappy with my overall experience and would like to cancel my contract. <br> <br> 5th issue: Now I am being told of a cancellation fee (I only have 8 months left on my contract). After being messed around like this I feel that I have grounds to cancel my contract on! I am waiting on feedback, but I feel that Zone Fitness is taking me for an idiot! <br> <br> This is unacceptable!
Firstly I would like to apologize for the unpleasant experiences you have had at some of our clubs, and would like to thank you for bringing this matter to our attention.
As per our phone conversation, I will be logging the complaint to the Regional Manager of the club, as I understand you have already been dealing with the Operations Manager.
As mentioned he should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experiences you have had at some of our clubs, and would like to thank you for bringing this matter to our attention.
As per our phone conversation, I will be logging the complaint to the Regional Manager of the club, as I understand you have already been dealing with the Operations Manager.
As mentioned he should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
