Treated Badly

<p>About 2 months(beginning of August) ago my partner and I were at Southdale and there were Zone fitness consultants promoting.The person asked us very nicely just to go in and have a look at gym-so we went in.Looked around and did not think about signing up- we just did.Without also realising we did not get a copy of the contracts.That same week we were suppose to fetch our cards but because of our jobs and times we could never get there. A week went by I called and spoke to Gabriella and she said we must come in and they will cancel-we could not even make it for that because of time. Then I contacted Mpumi and she said that a guy by the name of Ben has to help us. Weeks went by -mails kept been sent and Ben did not contact me-on the 14/09/2016-He eventually contacted me because Mpumi insisted that he does- he called me very rudely saying he will not cancel and I will pay the fees- How can you speak down on a client I don't know and when I told his manager- I was ignored.I told Ben to send a copy of the contract- he then did and also told me in the mail I will pay over 60% even though I have not used the gym.I got hold of the manager and he said that I must come in a saturday and we will talk- I went in that Saturday he told me to and he was not in-the receptionist called him for me and he told me to leave my number with her-he will call me- he never did. Last week I get a call from a a Thuli who works at Zone fitness and I tell her I am still waiting for the manager to contact me-she then emails me and says that I should of read the contract-there is nothing they can do-I must pay over 60% for not using the gym- the way she put it was its my problem.Zone fitness does not look at the mistakes they made. No1 the Contract was rushed through with us- my partner is a witness,No2 I dont remember him saying anything about 5days cancellation,No3 a copy of the contract was not given to us,No4 No contacts for the gym were given to us. I had to call CTN for the numbers.</p> <p> </p> <p>One lady from there that I really like is Monique she took time to listen to me and she made me think when she said try your best to make time- see if I can make time to see her so we can see what to do with my time etc. I explained to her that its not only my job that takes up my time but I have a 4year old. When I am home- the person that takes care of my son is not there- so I struggle. Monique told me to just come in and we can talk. But after all this treatment How do I go and gym there. </p> <p>Ben firstly is very rude- when I walked in that Saturday to see the manager one of the ladies that work there said we know Ben- he is rude. A consultant that was outside also told me they sorry and Ben is like that.</p> <p> </p> <p>I cannot afford to just pay for something that I want to cancel. This is so unfair and Zone Fitness does not see it from a clients point of view. I have all the mails to prove I have been trying to contact zone fitness before it got to the Managers ears..</p>