Treat costomer with Dignity and Respect and stop making yourself as you own the Gym company.

Afternoon

Trust this mail find you well. Kindly note that I am not happy at all with the treatment my son is been getting at Zone Fitness at Southdale (JHB). The workers who works there they think that they own the Gym Company and only if they new , they getting paid because of us. So must try to treat customer with respect Last year they renew my son's (RS Modisane) contract without my concern without asking me to come and sign the documents. This year when I cancel the contract for myself and advising them only my son will continue with the Gym is the problem they don't want my son to enter the premises. When I ask my son to give the person who doesn't allow him to enter at the Gym the phone, the person doesn't want to speak to.

I called the Gym company immediately and Nkuni answered the phone and I asked her, why, when I ask my son to give her the phone to talk to her and she said she doesn't want to talk to me. Without knowing what I want to say. She said she just arrived at work and she gave the phone to Bulelwa the lady who was the one not wanting my son to enter the Gym premises. She even have a nerve to tell me that my son is been coming to the Gym every day without paying and immediately she transferred the phone to Thuli. The person whom I speak to every month and advise me to provide her with proof of payments. I don't understand. If I pay every month why don't you check your system rather that to treat my son like an outsider. I am done with this nonsense of yours. Kindly make sure that your teach your employers to do their work to their best and treat the customer with respect.

If you working with clients, you must treat them with dignity and respect everyday. No one forced you to do the carrier that you don't want.

Trust you will find the above to be in order.

Regards Dimakatso