Transfer of Contract impossible with Zone Fitness Wynberg

<p>I have requested Zone Fitness Wynberg 5 months ago to transfer my contract to another branch which is closer and more convenient for me. I spoke to a consultant by the name of Angelo and was informed he did not have the authority to transfer, he would escalate my matter to the Branch Manager. I was contacted by the branch manager Zahied Mohamed and advised he will attend to the matter. Instead of attending to my request he continued to deduct debit orders for another 3 months! They continued to deduct monthly installments and I eventually decided to cancel my debit order until the matter was resolved, as I am not even using the facilities at the moment, and my request is quite clear and reasonable. Cancelling the debit order did cause them to contact me, but not for the reason that I had initially contacted them. Their accounts clerk, Sharon Yon sent me SMS's after the first debit order bounced back, and I advised her of the situation, she then advised she would get the branch manager Zahied Mohamed to attend to the matter. However, this was now 2 months ago and still nothing has been resolved. Sharon continues to send me SMS's and Zahied just does not respond to my emails also requesting the transfer. What does one have to do to get service? And at the same time these people are affecting my credit record because of their incompetence or inability to transfer a contract to another branch?</p>