TM
Tandzile M

1 reviews | Active since Apr 2019

08 May 2025, 00:03

Title: ******** Debit Orders After Cancellation – Zone Fitness Arcadia

I cancelled my gym membership with Zone Fitness Arcadia in February because the hygiene was poor, however I paid it off in full—something I now regret doing in good faith. Three months later, they resumed debiting my account without consent. I reversed the transaction and blocked them from my account to prevent further unauthorized debits. As a result of their mistake, I incurred additional charges from my bank for the reversal and blocking actions. When I contacted Zone Fitness, they merely said "sorry" and refused to reimburse me for the costs I incurred due to their error. This is unacceptable and unprofessional. Companies should be held accountable for unauthorized transactions and the financial inconvenience they cause. I will not remain silent about this. Zone Fitness, I expect full accountability and reimbur*****t for the charges you caused. Do the right thing.

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