1 reviews | Active since Dec 2015
This gym has no consideration for their clients!!!
I signed up at Zone Fitness a couple of years ago and while using the facility I injured myself. When this happened not one trainer or staff member assisted me. I had to stop going to gym as injured my hip and could not walk for a month resulting in me not being able to run for an entire year.<br> During this time, I still paid my monthly installment until I had to change bank accounts not realising that I still had a few months left in my contract. They contact me about this 2 years later after the interest on the account has already exploded through the roof! Then they send emails to contact [Email Removed] screaming at me in CAPS that I need to pay them!!!<br> Please check your staff and outsourced contractors! I will not be spoken to this way!! I will take this matter further!!! I am sure you record you calls. I have mentioned my injury!! Employ proper trainers!!! If you look at your scans you will see that I have not used the gym!!! Sort this out now!!
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs,and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.
I did attempt to contact you telephonically but could unfortunately not get through to your number, and have sent email correspondence accordingly.
I have logged your complaint to the Operations Manager of the club, as well as our National Debtor Manager. Someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs,and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.
I did attempt to contact you telephonically but could unfortunately not get through to your number, and have sent email correspondence accordingly.
I have logged your complaint to the Operations Manager of the club, as well as our National Debtor Manager. Someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
