1 reviews | Active since Sept 2015
this company is nothing but **********
i am utterly disgusting by this company you call a gym! so a girl named amy came to offer me membership with zone fitness. i advised her that i may be interested she advised me that i can just take it out and it will only be active once i pay the membership fee. i then signed up with her and told her okay il think about it first.<br> she then took it upon herself to **********ly go and pay the membership fee to activate my card after i have cut up the card, i have NEVER in my life entered any of your branches i have never been there or spoken to any of your consultants. the first month when the money came out of my account i called up and they said it will be refunded and they will apologise.<br> i am very upset as i am now getting calls for account in arrears from zonbe fitness when i was under the impression that i never had a zone fitness account even<br> make no mistake that i will be going to the ombudsman and i will report this act of ***** and i am not the only one<br> i know f a few people you have tried to make money off and i am sure they will support me on this<br> i am going to make it known to all social media types newspaper, media and online websites! i will make sure people know !
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.
As I mentioned briefly on the phone, if there is any additional information you can provide me with that I could include in the report to the Operations Manager, i.e who you spoke to in the phone conversation you mention in the complaint, or any email correspondence you have had with the club, if you would be so kind to forward that on to me, I have sent you email correspondence to the same effect.
As mentioned, I will be logging your complaint to the Operations Manager of the club, to assist with your query.
Someone from the club should be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.
As I mentioned briefly on the phone, if there is any additional information you can provide me with that I could include in the report to the Operations Manager, i.e who you spoke to in the phone conversation you mention in the complaint, or any email correspondence you have had with the club, if you would be so kind to forward that on to me, I have sent you email correspondence to the same effect.
As mentioned, I will be logging your complaint to the Operations Manager of the club, to assist with your query.
Someone from the club should be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs