Thieving company with worst after sales services ever

The only reason they got one star is because there is no lower rating.

I took out a membership with Zone Fitness in February of 2020, worst mistake ever; for ever debt order they took I matched it with a manual payment, my thinking that way I clear a 24 months contract in 12 months.

I can so hear my paternal grandmother saying, "my kind, van goed doen kom ***" In mid March lockdown kicks in so this means no gyms are open, silly me still pays my manual payments after all (a) I had a plan (b) trying to do good by keeping funds flowing in their direction.

Then all hell broke loose, Zone Fitness decides that even though their part of the contract that is, as much as it is there right to claim payment, it is their duty to provide access to the club. They failed in their duties thus as per standard contract laws they lost the right to claim payment.

Zero access means zero duties thus zero rights to payment. Zone Fitness felt that they are in their right to claim 50% payment for zero services.

That is not on.

I then initiate cancellation.

Cue the incompetence.

The first quote I get doesn't take into consideration my manual payments, so I ask for a new quote. I get a slapdash quote from Zone Fitness totals in an email. I ask for a formal quote so that I can pay the early cancellation fee and I get mucked around by the consultant refusing to provide me with an official amended quote.

Eventually they stop replying to my request.

I request another cancellation quote and even though like a fool I was still making manual payments and the number of months left on the contract has decreased I get a new quote asking for more than the original quote.

This gets escalated to management because even though I drew a picture for the consultant using crayons she for the life of her could not figure out why if I kept on paying and the months ticked off the contract duration, I should be paying less than the original quote.

5 months no duties honored yet payments recieved I felt like that contract was void, voidable at best as Zone Fitness renaged on thier duties thus breach of contract.

In rolls the financial manager on the 6th of October and makes the following offer, they will cancel my contract on the spot, retain all the funds I paid for a service not rendered and I will be free and clear of them.

A bitter pill to slow but who said divorce is cute.

I accept, I'm done Zone Fitness is out of my life.

Or so I thought.

End of October the debt orders go off again, same thing in November. I immediately have this reversed, based on my agreement with Santie De Kock the financial manager.

Note each reversal cost me R26.00 more money wasted on these idiots

Would zone fitness not send me a SMS asking for their money.

Now, firstly, in which cabbage patch, under whose turkey exactly what time yesterday do these ******* think I was born.

Does the left hand not know what the right is doing?

And they are quick to sign you up, ask for their money but when it comes to correcting their faults... I have seen glaciers move faster.

Desired outcome:

I want any and all ties severed with these *******. I want my account closed. I want the bank charges I incurred paid back to me I want less than nothing to do with Zone Fitness.