AS
Andile S
1 reviews | Active since Sept 2017
08 Jan 2021, 12:44
*******
My cellphone has been ****** on my second day of joining i reported the incident at the reception but nobody cared they did not even help me to look for my cellphone when i asked them to please call it and maybe it will ring they simply refused to, my locker was locked with a padlock i do not how they opened my locker
This incident was never reported by the staff maybe it was an inside job who knows
Please be aware of this Gym
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Replies (1)AS
Andile S's updateReviewer Update
08 Jan 2021, 14:48 This is the Response from Zone Fitness
Hi Andile
Hi Andile
Thank you for the information, please confirm the locker number and also the type of padlock you used.
I also spoke to reception as well and she said that you left the club and then returned after 5 to 10 minutes and informed her about your cell phone. She even offered to call your number and asked if you are sure that your phone was ****** in the club. A per the receptionist one of our members also called your number and it was still ringing.
You need to be sure that your cell phone was ****** in the club and because you left the premises it could have fallen out of your bag outside.
As per our policy and it is stated on your contract as well, that the company will not be held liable for any lost or damaged items and that our lockers are being used at your own risk.
I will check if the locker in question is faulty and I will forward your email to the admin to process your cancellation.
I will check if the locker in question is faulty and I will forward your email to the admin to process your cancellation.
Regards
AS
Andile S's update08 Jan 2021, 14:48
Reviewer Update
This is the Response from Zone Fitness
Hi Andile
Hi Andile
Thank you for the information, please confirm the locker number and also the type of padlock you used.
I also spoke to reception as well and she said that you left the club and then returned after 5 to 10 minutes and informed her about your cell phone. She even offered to call your number and asked if you are sure that your phone was ****** in the club. A per the receptionist one of our members also called your number and it was still ringing.
You need to be sure that your cell phone was ****** in the club and because you left the premises it could have fallen out of your bag outside.
As per our policy and it is stated on your contract as well, that the company will not be held liable for any lost or damaged items and that our lockers are being used at your own risk.
I will check if the locker in question is faulty and I will forward your email to the admin to process your cancellation.
I will check if the locker in question is faulty and I will forward your email to the admin to process your cancellation.
Regards