They should learn To communicate First

Dear zone Fitness, I requested a freeze on my account for the month of Ramadhaan, I signed the form and submitted, I do agree that my acc was a month in arrears I sent the form twice and no one said anything to me, the lady tells me it was in my contract, do you know how many contracts I sign, how am I suppose to memorize each and every detail, now I owe that one months fees, really Zone fitness is the pits they rush to enroll you because of sales but when you want to freeze your acc etc they forgot to inform you on important matter, I am so upset that they have handled this issue so horribly, I will definetly share my experience on social media