They refused to cancel my contract

<p>Cape Quarter branch</p> <p> </p> <p>I have given them 1 month written notice at 28 November 2016, and told them to cancel my contract. </p> <p>In fact, I have the letter in writing that I have requested to cancel my contrat, and they should according to law, cancel it. Hence, contract should have ended in end December 2016.</p> <p> </p> <p>But all of sudden, my bank account was debited for full January fee, dispite the fact that I have cancelled my contract. I have nofified this to their account clerk 'Jodi' and explained to her she cannot charge for membership fee anymore. </p> <p> </p> <p>Well the answer she gave me was that 'WE CAN REJECT YOUR CANCELLATION NOTICE.' </p> <p>This is violation to their own terms and conditions, stating that a customer can cancel the contract if they are paying 60% of what is remaining on contract. Also, violation to Consumer protection act because it is forfeiting the consumer's right to cancel the contract</p> <p> </p> <p>Also, they failed to let me know that they have refused my request to cancel my contract, and charged my account on their free will.</p> <p> </p> <p>I firmly believe that customer's right to cancel the contract should never be violated, and this is not just ********, but also ********* business practice. </p> <p> </p> <p> </p>