CZ
Chris Z

1 reviews | Active since Jun 2018

02 Jul 2020, 09:48

They are *****ing funds and submitting unauthorized debit orders

This company is *****ing and submitting unauthorized debit orders. Details below.

They happily took debit orders until April. Now they are changing the amount and putting in new debit orders for different amounts, meaning they are debiting people who already cancelled their debit orders.

My wife's contract expired in August of last year, and they put through a debit order on her account this month, I mean this is absolutely pathetic behavior.

On their facebook page they state the following. Please note they gave their customers less than 24 hour notice of this new debit order:

"Dear Zone Fitness Member

The fitness industry is pushing very hard to get the government to allow us to open during Advance Level 3, early to mid July 2020. We have been working around the clock to ensure that all safety and social distancing measures are in place when we get the green light to operate.

In anticipation of opening, we will submit a debit order for July at 50% of your normal membership fee. We are looking forward to welcoming you at your favorite club soon."

This is obviously just a "notice" to say they will be putting in new debit orders. The rest is just filler. We will absolutely never support this company again.

I am just wondering where would be the most effective places to report this? I had a contract that was still running when lockdown hit, but to debit my wife when her contract ended last year already? I wonder how many other people they did this too.

Edit: On their facebook page clients are reporting that despite their saying they were only going to take 50%, they took 100% from certain clients. What do you want to bet that they took 50% from people that already cancelled their debit orders, knowing that it will be a new debit order and go through, and then took 100% from those who had until recently been allowing the debit orders to go through.

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