They are a ****me

I want an immediate cancelation as I've been paying this account yet you guys see me as a csh *** I made payments on the 25 for 250 and 60 and you guys still debited the account for 60 rand.... Then today I get another sms that the debit has failed I sent prove of payments to selinah... Who clearly doesn't do her job cause if she did my account wouldn't keep being debited for money I've already paid only for you to charge me a penalty fee of 60 rand when the account is up to date I want a senior person to call me and assist with this caus eall your stuff are stupid and *********** I am today selinah is not in clearly if she dies it means we won't get help