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1 reviews | Active since Jul 2014

04 Jul 2016, 15:22

The ********* and reliably unreliable Mark!

<p>I went to Zone Fitness Wynberg on the 29th June 2016 to pay my membership fee and later enquired about their all-gyms membership fee. I was referred to Mark who asked me how much was paying for my current membership. After telling him that I am currently pay R325, he proudly told me that I was in the luck as they had a June special where he can convert my current membership to the all-gyms one for the lower price of R199. He told me that he just needed to inform my Fish Hoek branch before the conversion and that he will call me back. Needless to say, Mark didn't call back. I called Mark this morning and got the same "let me call Fish Hoek and I'll call you back" story. When I called again at 16H35, Caral told me that Mark was unavailable before tryng her ****est to offer excuses for Mark.</p>

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Replies (1)
Zone Fitness
Zone Fitness's reply05 Jul 2016, 07:29
Official

Good Day Mr Dikobo

Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs and would like to thank you for bringing this matter to our attention.

As discussed in our phone conversation, I have logged your complaint to both the Sales and Operations Managers of the club, someone should be in contact as soon as possible to assist.

Kind Regards

Stephen

Zone Fitness Clubs