TERRIBLE LACK OF CUSTOMER SERVICE AND COMMUNICATION

<p>On the 13the of July I phoned into Zone Fitness sable square and was directed to a "Lucy" Lucresia Stephens, I requested that I cancel my contract, she saidshe would cancel it, I just needed to send an email with my ID number and the request to cancel. Being in the service industry I understand that it is necessary to get things in writting from clients, so as soon as I finished the call I sent through the email. The 15th of July, two days later Lucy responded asking me why I would want to cancel, I rep**** the same day advising I no longer want the contract and she should please confirm once cancelled.</p> <p>I phoned in on the 18th of July and left a message, two days passed no responce. I phoned in on the 20th and requested to speak to someone else. I then got to a very friendly Kurt who assured me that the contract will be cancelled and that I email him the correspondence between myself and Lucy. Yet agin no responce from him. </p> <p>I really hate having to complain about people and service as I know we are all human and sometimes forget to respond to an email or return that call but now the 26th of July, 14 days later after emailing Kurt and Lucy yesterday advising that I am frustrated with the lack of communication do I get a responce, and not from the both of them but only from Lucy sending me a screen shot of the cancelation that has been scheduled and only looks like the Cancellation schedule date was yesterday which means they only processed the Cancelation yesterday.</p> <p>No apology was given not even a "thank you for your email" or a "we understand your concern" . Im not sure if you aware of this but negative word of mouth gets around a lot faster than what positive word of mouth does and never will I step my foot back into another Zone Fitness, the company has gained a bad image from these two individuals.</p>