Terrible attitude and money making tactics

I joined Zone Fitness in July 2015, a few months later I lost my job. I put off canceling my contract because I was being vetted by othCape Town companies and thought I might end up in Cape Town. That didn't work out and I'm in KZN unemployed and paying for a membership I don't use. I explained all of this to the Zone Fittness team when I finally decided I should end my membership because I could no longer afford to pay for it. I asked them very politely to please help me settle the issue as soon as possible, preferable before my next payment. I've had to beg and fight with these guys, my concerns are met with inaction, there's been ignored emails and lack of proper explanations when I'm lucky enough to get a response. I first contacted them 11 days ago, today I got billed for month of February. These delay tactics feel like a money making thing and even if there are issues and processes to be followed during cancellations, the snotty responses aren't doing anything to help me understand. I emailed the team today at 7am, it's after midday and I've received no feedback. I'm ****ed, I want to settle my penalty and be done with these unprofessional money sucking trolls