vM
vuyolwethu M
1 reviews | Active since Nov 2015
30 Nov 2015, 10:39
termination of contract
I signed up with zone fitness in 2013 n my contract expired this year august and i called in to cancel the contract because i couldnt go the as i was 9months preg and the consultant said the contract is cancelled but they keep debiting even today, when i called in they told me that i havent cancelled the contract n who did i spke to when i called in..... How am i suppose to remember cz it happend in oct n they say they cant refund m meanwhile the contract has expired..... They a robbing my money n bear in mind am on unpiad maternity leave. Very dissapointed in how they operate.... Will never recommed it to any one
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Zone Fitness's replyOfficial
01 Dec 2015, 09:48Hello simemelelo,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As per our phone conversation, the cancellation for your membership has been loaded for the 21/12/2015. Unfortunately, as the club had explained, a refund will not be made as there was no written proof of cancellation, which is required to cancel a membership, as stated on the membership agreement you had signed.
Apologies again for any inconvenience caused.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As per our phone conversation, the cancellation for your membership has been loaded for the 21/12/2015. Unfortunately, as the club had explained, a refund will not be made as there was no written proof of cancellation, which is required to cancel a membership, as stated on the membership agreement you had signed.
Apologies again for any inconvenience caused.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply01 Dec 2015, 09:48
Official
Hello simemelelo,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As per our phone conversation, the cancellation for your membership has been loaded for the 21/12/2015. Unfortunately, as the club had explained, a refund will not be made as there was no written proof of cancellation, which is required to cancel a membership, as stated on the membership agreement you had signed.
Apologies again for any inconvenience caused.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As per our phone conversation, the cancellation for your membership has been loaded for the 21/12/2015. Unfortunately, as the club had explained, a refund will not be made as there was no written proof of cancellation, which is required to cancel a membership, as stated on the membership agreement you had signed.
Apologies again for any inconvenience caused.
Kind Regards
Stephen
Zone Fitness Clubs