Talk about poor service

I was an Old mutual employee and my account was paid using a stop order, 10 months onto my contract I left Old mutual. I went to the gym and inquired about my contract and then paid the last month on the contract by debit card but however the debit order still went through. I informed the staff and I was advised that my account will not be debited for the next month seeing that it's in an advanced stat. This was 2 months ago, I have been getting attitude and have to wait +20min to ague my case every time I have to access the gym. Today I called and I was so upset, I suggested that I should just cancel my membership and join a different gym and the consultant responded "You can do that" Zady if you can assist ********** 631