Substandard

Why should I pay for this substandard, frankly ******* excuse for somewhere one would go for wellness. I joined in January 2018 after a sales consultant told me that there were personal trainers and great classes - these are the two things I'd specified as an interest area. I was recovering from a shoulder operation which is why I wanted to train with someone. In recent months when I felt I was ready I decided to go to a class. On arrival I was told that as I was the only one present the instructor would not be taking the class. Virgin Active took the class even if only 1 person was there. I attended on another day because of this and the music was soooo loud I walked out of the studio with my ears buzzing - very detrimental to hearing. I then decided because of these two experiences to ask for a personal trainer. I spoke to the receptionist and asked if there was a personal trainer, yes she says. What is his name and number I ask - I don't know was the response. I then asked for the sales manager and managers numbers. She gave me a wrong number for the sales manager and told me she cannot give the managers number. Apparently I should come during the day but I said I couldn't as I work in Bryanston and this would be impossible. In the end I got in touch with Mohammed the manager and he said I should come at 6pm on Monday. On arrival I asked the receptionist for him and she said he's not in. I decided to press her further and she called his office and lo and behold he was there. I spoke to Mohammed about cancelling my contract as I have received such bad service I would rather take my business elsewhere. Even the gym environment is so intimidating. When I joined I didn't realise how male dominated it was and I do not appreciate being accosted when I want to train. All in all it's a bad experience and I no longer want to be a member. Mohammed was due to make a cancellation request and get back to me - I've heard nothing for 2 weeks. I would NEVER recommend this gym to anyone as they evidently have no understanding of the mindset of a person who wants to train in a conducive environment to that.