Still taking off the debit order

6 months later and debit order is still coming off, after multiple emails, online attemots to resolve, going into Blue route Zone Fitness etc....Here is the letter dated 1 February stating that they will no longer take off any debit orders

---------- Forwarded message --------- From: Santie De Kock <***> Date: Wed, 01 Feb 2023, 4:50 PM Subject: re: Zone Fitness Tokai ZBR*** Query # 299449 To: <***>

Hi Aidan

Your cancellation request has been escalated to me in an effort to assist to resolve the matter. I've reviewed your query and can only apologise for any upset this matter has caused you. This is a very unusual query regarding our branches as we do have the information available on our website for all our branches and the facilities they offer.

In an effort to assist you, as I am aware that you have already joined Virgin Active, we can offer you a reduced cancellation fee of R750. Furthermore I am also willing to accept the payments you have made on your membership to date which is R750 as your cancellation fee. If there are no outstanding balances your membership will cancel at the end of February 2023 with no further debit orders.

I do hope you will find this a suitable solution for your query? Please let me know if you are in agreement and I can then further the process.

Best regards

-- Santie De Kock Zone Fitness Clubs (Pty) Ltd. National Brand and Service Manager