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Nathanial N
1 reviews | Active since Nov 2015
20 Nov 2015, 16:55
Staff Are miserable and equipment ****
The staff at zone fitness are extremely unfriendly you'd think they doing you a favor by being at work. The gym closes at 9pm but they cut out the lights while people are still working out at 8:50,you have to actually put your phone light on to find your keys and see where you are walking,Half the time you cannot find clips for machines when you ask at desk they just say they don\t have.Toilets Stink as well.Very unhappy and to top it off went the other Night and asked to cancel my membership as I have joined another gym I was told I need to come between 8am to 4pm{Must I skip work to cancel my membership or what} This Gym truly Sucks!!!!"
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Zone Fitness's replyOfficial
23 Nov 2015, 09:54Hello Nate24,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged your complaint to the Operations Manager of the Club, who will look into the complaint and be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged your complaint to the Operations Manager of the Club, who will look into the complaint and be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply23 Nov 2015, 09:54
Official
Hello Nate24,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged your complaint to the Operations Manager of the Club, who will look into the complaint and be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged your complaint to the Operations Manager of the Club, who will look into the complaint and be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs