cY
courtney Y

1 reviews | Active since Aug 2014

04 Aug 2015, 19:45

So Disappointed

I recently became a member of Zone Fitness on Kloof. Among the list of things I was promised was clean facilities, knowledgeable staff,fitness test and classes. <br> <br> Let's start with overall cleanliness. I have never seen a machine whipped or cleaned in the past 2 months. On Friday I saw a paper straw wrapper in the shower...no biggie except it's now Tuesday and IT'S STILL THERE! The showers over flow and smell. Staff washes air pits in the sink....I could go on and on.<br> <br> The 1 stair master hasn't worked for over a week and 3 other machines are dinosaurs and broken. <br> <br> Classes are nonexistent...unless you're preggie. I'm not.<br> <br> I've lodged 3 complaints and have not heard back. Further more I was stood up for my orientation on day 1...at 6 am! ( I drove 30 minutes to be there).<br> <br> The music is similar to that found in an elevator. I really could go on and on. Save your 300 bucks. Once you sign up they couldn't care less a out you. Oh... and hours suck.<br>

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Replies (1)
Zone Fitness
Zone Fitness's reply05 Aug 2015, 09:46
Official
Hello cortezyeager,

We would like to apologize for the experience you have had at one of our clubs, as we discussed over the phone, I have logged the complaint to the Operations Manager of the club, and someone should be in contact with you as soon as possible.

Kind Regards
Stephen
Zone Fitness Clubs