BM
Bulelwa M
1 reviews | Active since Nov 2015
05 Nov 2015, 06:29
Shocking Bill after asking them to cancel my subsc
Helloo Peter<br> <br> I would like to report Zone Fitness for Woman in kloof str !I sighed up with them 2014 in oct ,I paid 250pm 4 3 months,I then got pregnant and had ectopic so had an op,could no longer gym as I was hospitilised.informed my consultant I wanna cancel . was told I can't cancel,now I'm getting messages saying I owe over R6000, for gym fees .There was nothing disclosed to me .I'm very dissapointed at zonefitness as I now owe ( I'm not allowed to gym anyway bt my bill to them is increasing monthly.All this was never explained when I assighned up.I can't afford to pay this bill.I was misinformed on how the contract works.
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Zone Fitness's replyOfficial
05 Nov 2015, 10:06Hello liyazion,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As I mentioned on the phone, I will be logging your complaint to our National Debtor Manager, Ive included all the information you have provided me with, and she should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As I mentioned on the phone, I will be logging your complaint to our National Debtor Manager, Ive included all the information you have provided me with, and she should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply05 Nov 2015, 10:06
Official
Hello liyazion,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As I mentioned on the phone, I will be logging your complaint to our National Debtor Manager, Ive included all the information you have provided me with, and she should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As I mentioned on the phone, I will be logging your complaint to our National Debtor Manager, Ive included all the information you have provided me with, and she should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs