Service delivery ridiculous and very bad

I joined zone fitness anound early 2016 .After 2 months of joining the gym l relocated to different area where there is another branch of zone fitness.l communicated with management from the other side of relocation in order to be a transfer. The guys failed to help as they were just lazy to take nt story seriously until l blocked my account from taking payments.A month ago was transfered to their attorneys for arrangement on payment whilst lm away. We came into agreements that l will pay but please when l come back replace the months lm paying without using your facilities. They refer me to zone fitness Brma again the manager agree telephonic that when lm back will get my time of gym as of failure of transfer.Today l went to the branch,refer to a lady manager only to be told its new system open a new account.Yes we know you paid without gym but you bind yourself with our contract so we dont care about your stories. She opened my profile and l cried for help of even 6months of gym out of my 12months payment of no gym.This is so unfair in business even though we cant understand some those fine line but basic English they cant take advantage of the customer like that. Please someone help.