Selfish, non-member focused gym

Absolutely not customer focused, asap. I have been with with Zone Fitnees for years now. Today I forgot my access card and I was refused access due to the facility. Even though I paid for thr year ahead, this made no difference and no exceptions were allowed. Most frustrating factor is that I already lead a super busy life and swop between vehicles multiple times a day, which was the reason for me not bringing my card. Their facilities are degrading with no upkeep and ammentities are being taken away such as the sauna, etc. For months, no cold water for its members, new staff every other da Will be cancelling my membership and move elsewhere asap