Sad

<p>So I very excitedly opened a zone fitness membership in November. Was explained everything with regards to the membership. Was advised that my first direct debit was in January. A few days before the DD I get a text saying that because it's the festive season it will be coming off on the 31st. Now according to my knowledge DD very seldomly happens over the weekend so I pull the money wanting to pay it in manually. DD bounces before I can pay it but on the 02-01-17 a few days after I go and make a manual payment. 2 or 3 times after the payment was made zone tried for the DD resulting in almost R150 in charges to which I am now told I am not getting it back. My question is, how does their systems work? How does after being an established company their systems don't pick up manual payments when it is so!etching a customer is able to do? Is this their way of ripping people off because after the bank charges, they were successful at removing the money via DD so for the month of January, I paid twice and got charged about R150 bank charges for one months payment that was made 2 days after the debit failed</p>