Rude customer service
<p>Received a call from zone fitness women capetown.This lady Elizabeth was so rude to the point i had to put my call on loud for my collegues to hear how rude she was.</p> <p>Instead of giving me a chance to explain why they are not getting their monthly payment on time...she told me that not checking on my account is being stupid as she need to know wht is happening.So i asked her did she call to find out about my bank Capitec or Zone fitness...she couldn't even answer me right.</p> <p>So disappointed and i really want to cancel my account even if it means paying whatever they want.</p>
Good Day Ms Masunda
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to both the Operations & Regional Managers of the club, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Good Day Ms Masunda
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to both the Operations & Regional Managers of the club, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Thank you and i appreciate your concern.
Thank you and i appreciate your concern.