Refuse to refund

I had a knee operation which prevented me from going to the gym.<br> <br> A. They wont reimburse me for the months I couldnt gym. (They say its because I was on a month to month).<br> B. They couldnt freeze my account either because of the month to month.<br> C. After this, I decided to cancel my contract, and phoned to query the process. I was advised to make use of the webaite to cancel. Now no one got the email and I was billed agai? this month... <br> <br> If it is about money and getting rich, you are succeeding...<br> <br> I am still waiting for the promised call-back and refund.....