1 reviews | Active since Aug 2016

04 Aug 2016, 15:36

Refund

<p>I informed the branch 5 months before the time that I was not going to extend my contract after the expiry date. They noted my request but after the expiration date a debet oder went off my account from Zone Fitness. I contacted the branch and the Manager told me I would be refunded in 48 hour. I have not yet received any payment. I called again to speak to someone els just to be told a refund takes 5 working days and I will be called for collection. REALLY? </p> <p>THEY QUIK TO TAKE YOUR MONEY BUT NOT QUIK TO GIVE IT BACK.....</p>

0
Replies (2)
Zone Fitness
Zone Fitness's reply05 Aug 2016, 07:46
Official

Good Day Vonita

Firstly I would like to apologize for the unpleasant experience you have had in deaing with one of our clubs, and would like to thank you for bringing this matter to our attention.

I have logged your complaint to both the Operations & Regional Managers of the club, someone should be in contact as soon as possible to assist.

Kind Regards
Stephen
Zone Fitness Clubs

's update08 Aug 2016, 12:51
Reviewer Update

I want to thank Zone Fitness for refunding me.

Regards,

Vonita