poor services

I had troubles with zonefitness as soon as I signed the contract , they so nice to get the people to become members once they members they failed to give service , I was told I would have someone show me around ,non happened ,I stepped in the gym my first week and had to figure out things myself as I was knew to gym ,but I let it pass me ,my contract is ending again ,and in your contract if u going overseas they freeze your account for 3months ,I've went into the gym before I left ,they said because my contract is ending soon they can only freeze it for 2months and I said fine as I couldn't afford and signed,back in cape town saw zonefitness was still debating money ,went into them to complain ,woman staff having a fat conversation to other staff of what lunch to buy ,had a friend that was not a member said it was pathetic customer service was poor ,never asked for contact details ,what's going to happen next ,I told them to reimburse me ,not an apology nothing all was told was they will get back to me as the lady that deals with this is sick ,no contact for follow up nothing ,I don't want the guy to be fired but I can't go on and I want some compensation as they a waste of my ti