Poor service at Zone Fitness SANLAM Centre Parow

I sent an email to ********** on 13 April 2018 stating the following:

"Good day,

I would like to cancel my current zone Fitness membership. However, before I do, I would like to know what the outstanding amount is (other than the April 2018 debit order amount of R200) that I should pay?

The reason is that my contract expired in March 2018, and I have been on a month-to-month contract ever since. I have not been using my membership for a while now, and would prefer to stop paying as opposed to leaving the membership active and unused. Should I wish to join later, I will advise you.

Can you please provide the following i. r. o any outstanding money (excluding the April 2018 debit order):

 Outstanding amount  Banking account details for me to pay the money in to  Contact name & number of the person I can contact to cancel the membership & to confirm that the money has been paid in to your account

I trust this is in order.

You are welcome to contact me to discuss the matter further."

I am yet to receive feedback regarding:

a. whether the email was received; b. the details required (contained in the email) to allow me to pay up any outstanding amounts so that the membership can be cancelled.

I have now sent them another email today to request that the matter be escalated to their Head Office so that I can cancel the membership BEFORE the cut off for the next debit order. I have already signed membership at another gym & I would like to NOT pay for this membership if I am no longer using it.

I also don’t have time to come in to the Parow gym. However, if they can also advise me whether the cancellation can be done at another branch, or (better yet) done without me having to go to the gym, that will be greatly appreciated.

Let's see if this will get SOME SORT OF REACTION from them now!!!