Poor Service about to be dealt with accordingly

On February 27, I emailed the consultant Charlton at Zone Fitness Parow Centre gym to cancel my contract. I also called and visited the branch. My request was never actioned. I have since emailed him a few times, I have been to the gym, asked to speak the manager and so forth. I also emailed the manager (Angelo) all my correspondence with Charlton, but he too, just like Charlton has not resolved my issue. I tried calling your head office, no answer. I've lost my patience now. I assure you that I have every intention of taking this matter as far as I need to. I expect some senior manager (definitely not Angelo) to make contact with me and discuss how and when my refund will be processed. If I receive no correspondence before COB tomorrow, I will report this matter to both the SA consumer Union and the Consumer Goods and Services Ombud. Simple as that. I trust you understand just how serious I am frustrated I am with your company. Before COB tomorrow!