sK
sanele K

1 reviews | Active since Jan 2016

01 Jun 2016, 07:30

POOR POOR HORIBLE SERVICE @ ZONE FITNESS

<p> As much as it has been a pleasure being with ZONE FITNESS, I came to a conclusion that i will never ever work with u ,,ner ver ever will i send u potental clients. </p> <p><br />2months ago i went to query about expiry of my account and was told its about to expire end of MAY 2016- thefore there is no need to worry . was explained that last debit will be 1MAY 2016.To my suprise today 1JUNE 2016 I get a debit from ZONEFITNSS. REALLY NOW....WHAT THE HELL IS THIS .I EVEN WROTE A CANCELLATION REPORT WITH YOUR CONSULTANT AND WAS TOLD MY LAST TRANSACTION WILL INDEED BE 1MAY 2016 . AND HAVE UNTIL 20MAY TO USE THE GYN FACILITIES.</p> <p>I AM SOO FLABAGUSTED BY THIS INCORRECT INFORMATION.THIS MORNING I AM TOLD NOTHING CAN BE DONE ABOUT MY CASE. I WOULD LIKE THIS SORTED AND REVERSED MY MONEY ASAP/.....</p> <p>THIS THEN HAS INCONVENIENCED ME ALOT BCZ THIOS MEANS THEN MY OTHER PLANS FAIL BCOZ OF U .. PLEASE FIX YOUR MESS.</p>

0
Replies (2)
Zone Fitness
Zone Fitness's reply01 Jun 2016, 08:00
Official

Good Day Sanele

Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.

As discussed in our phone conversation, I have logged your complaint to the Operations Manager of the Club as well as the Membership Account Controller, someone should be in contact as soon as possible to help resolve the situation.

Kind Regards

Stephen

Zone Fitness Clubs

Zone Fitness
Zone Fitness's reply12 Aug 2016, 08:48
Official

Good Day Sanele

As I understand, the Manager has been in contact with you, and the issue resolved.

We apologize again for any inconvenience caused.

Kind Regards
Stephen
Zone Fitness Clubs