Poor Customer service

I am writing to formally raise a complaint regarding the unacceptable service I have received from your Cape Quarter branch.

On 13 April, I sent an email outlining my concern, but to date, I have not received any response. On 22 April, I followed up telephonically and spoke to a staff member named Siya (Debtor34). Unfortunately, the interaction was extremely unprofessional and dismissive.

Siya informed me that my query was “none of her business” and questioned why I had been given her email address. When I asked how I was supposed to know who to contact, she responded by asking why I had not visited the branch in person. She further stated that she did not understand what I expected her to do and, when I requested assistance in being directed to the appropriate person, she sarcastically asked if I wanted her to apologize.

When I indicated that I would be lodging a complaint, her response was “be my guest,” which I found highly inappropriate and unprofessional.

I also attempted to escalate the matter to the site manager, Tasnseen, but my complaint has been ignored since yesterday. Additionally, I spoke to Raazaan from Bellville, who assured me the matter would be addressed, yet no action has been taken.

This level of service is unacceptable. I am extremely disappointed that such behaviour is tolerated in a client-facing environment, and that my concerns have been repeatedly ignored.